Managing and Maximising Customer Touch Points

Customer Service is the life blood of any business. This course is designed to assist your management team and staff with the knowledge to manage the customer expectation and the practical skills to exceed and build worthwhile relationships 
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Lesson series

Managing and Maximising Customer Touch Points

Customer Service is the life blood of any business. This course is designed to assist your management team and staff with the knowledge to manage the customer expectation and the practical skills to exceed and build worthwhile relationships.
Write your awesome label here.

What's included?

  • 6 Modules
  • 1 Certification of Completion
  • 1 Final Assessment
  • 20 Videos
  • 1 Learning Guide

About the Course

Customer Service is the life blood of any business. This course is designed to assist your management team and staff with the knowledge to manage the customer expectation and the practical skills to exceed and build worthwhile relationships.

By the end of this course, participants should be able to

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  • Use the element of surprise with your customers ​Improve company’s response time to customers 
  • Create a seamless experience across all channels ​Manage customer expectations; keep it realistic.  
  • Become personable with your customers ​Involve customers in the development process ​
  • Key terms and concepts
  • Prioritization: Scope and context, and managing competing priorities
  • Project Planning: Setting your projects up for success
  • Tips and techniques for managing multiple projects, priorities, and deadlines
Meet the instructor

Dr. Leslie-Ann Jordan Miller

DEPUTY DEAN – GRADUATE STUDIES AND RESEARCH, ​
UWI ST AUG​
​
Dr. Leslie-Ann Jordan-Miller, holds a B.Sc. in Tourism Management (First Class Honours) from the University of the West Indies and a Post-graduate Diploma (with Distinction) and Ph.D. in Tourism Policy and Planning from the University of Otago, New Zealand. She is also a Certified Manager of Quality/Organizational Excellence (CMQ/OE) from the American Society for Quality (ASQ) and holds a Professional Certificate in Event Management, George Washington University and Institute of Business (IOB). 
Patrick Jones - Course author